By subscribing to Goli Doli, you agree to the terms below.
1. Subscription Plans
Goli Doli offers paid subscription plans such as monthly, quarterly, or annual plans that provide access to streaming content. Plan details and pricing are shown in the app before purchase.
2. How Payments Work
Payments are processed through third-party payment gateway partners directly within the Goli Doli app. We do not store your full card, UPI, or bank details. Subscriptions may auto-renew unless cancelled before the renewal date. Recurring payments follow RBI-mandated e-mandate rules, so you will receive a notification before each renewal charge.
3. Cancellations
You can cancel your subscription anytime in the Goli Doli app by going to Profile > Subscription > Cancel Subscription. Cancelling stops future renewals, and you will keep access until the end of your current billing period. Once cancelled, no further amount will be charged to your payment method.
4. Refunds
We do not offer refunds for current or past billing periods once payment has been made, except in specific cases. If you cancel during a free trial, you will not be charged. If you are charged in error or charged twice for the same period, contact us with payment details and transaction ID so we can investigate and refund if confirmed. If you cannot access paid content because of a technical issue on our end and it is not resolved within a reasonable time, you may be eligible for a partial or full refund at our discretion.
Approved refunds will be credited back to the original payment method through our payment gateway, typically within 3 to 5 business days.
5. Plan Changes
If you upgrade or downgrade your plan, the change usually takes effect at the start of the next billing cycle. We do not provide partial refunds for the unused portion of a current plan when you downgrade.
6. Failed Payments
If a renewal payment fails, your subscription may be paused or downgraded to a free or limited plan until payment is successfully processed.
7. Account Termination By Us
If we suspend or terminate your account for violating the Terms & Conditions, including account sharing or fraud, you will not be entitled to a refund for the remaining subscription period.
8. Need Help?
For refund requests, billing issues, or questions about this Policy, contact Prism Media Networks Private Limited at support@golidoli.com or +91-8279544828. We aim to respond and resolve genuine billing issues within 3 to 5 business days.